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Full Version: Gameguard Issues + GG vs Antivirus + Error Codes + Gameguard Manual Installer + Gameguard FAQ
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Sachiko Ogasawara
May sinabi sa akin ng isang computer shop owner na marami siyang nasubukan na antivirus, at mayroong ilan na ayaw talaga sa Gameguard. Ito ang sumusunod:

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* Kaspersky:
Kailangan na tanggapin nang permanente ang gagawin ng Gameguard sa PC mo. Pakitingnan ang "Setting Anti-Malware" sa Kaspersky Support: http://support.kaspersky.com/kis2009/av?qid=208279731

QUOTE
Ran and Kapersky

If you have the Proactive Defense enabled in Kaspersky, you may get errors from Kaspersky that a root kit is running and that it is malicious. To add Ran to your trusted zone list, please follow the following steps:

1. Right Click the settings icon in the task bar on your computer, and select "open Kaspersky Anti-Virus"
2. Click on "Protection" on the left hand side.
3. Click on "Trusted Zone" on the right hand side.
4. Select the "Trusted applications" tab from the top.
5. Click on Add.
6. Check all 4 boxes in properties.
7. Click browse and select "Browse..."
8. Navigate to your Ran Online folder and select game.exe
9. Click ok.
10. Repeat Steps 5-9 but choose launcher.exe
11. Click ok.
12. Click ok so all Kaspersky windows have been closed.
13. Try to play Ran Online.


Also, please check this solutions thread (tungkol sa Ranatic na may Kaspersky):
http://forum.antivirus365.net/index.php?sh...&#entry2826
QUOTE
Well..I can start the game...and GameGuard launching..i can see the game loading...BUT as sson as the game loaded, game.exe close by itself and Kaspersky prompt out something strange...it say Game.exe is a hidden object and kaspersky blocked it from hiding.. = ="

Btw i check the system setting in Kaspersky panel and untick Detect Hidden Object and the problem fixed ^^ i can play again..
i hope kaspersky team can do better this year because gameguard is not rootkit or whatever bad stuff. All agree?


Kung hindi pwede, i-off o disable muna ang antivirus protection ng Kaspersky bago maglaro (tingnan sa System Tray sa may ibabang kanan), at i-enable uli kapag tapos na.

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* NOD32 -- ito ang kailangan na gawin ng mga NOD32 user:

http://www.wilderssecurity.com/showthread....light=GameGuard
QUOTE
Switch to interactive mode and adjust your protocol filtering. Be sure to exclude Ran Online (or for that matter, any online game using Gameguard) and Gameguard. To do these follow the steps below.

1. Open the main program window by clicking the ESET icon next to the system clock or by clicking Start -> All Programs -> ESET -> ESET Smart Security.

2. Press the F5 key to display the Advanced Setup window.

3. From the Advanced Setup tree, click Personal Firewall and select Interactive mode. Then click Protocol Filtering.

4. Select the Applications marked as Internet browsers or e-mail clients option.

5. From the Advanced Setup tree, click Antivirus and antispyware -> Web access protection -> HTTP -> Web browsers and make sure that only the applications you want scanned with the Internet filter are selected. Typically only real web browsers (iexplorer.exe, firefox.exe, etc.) will need to be selected. Repeat this step for email clients (outlook.exe, thunderbird.exe, etc.) by clicking POP3 -> Email Clients.

6. Click OK to save your changes.


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* AVG 8.5

Para i-exclude ang Gameguard.des at Gamemon.des:
* Pumunta sa Tools > Advanced Settings > PUP Exceptions


* Tapos Add Exception at idagdag ang dalawang file na iyon.



Para i-exclude naman ang dalawang file na iyon mula sa Resident Shield:
QUOTE
Hi,
excludes in AVG Resident Shield component are available at menu Tools -> Advanced settings -> Resident Shield

For AVG 8.5:
-> Exceptions ... whole folders only could be used

For AVG 9.0:
-> Directory excludes .... folders
-> Excluded files .... files


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Ang ilan sa mga antivirus na ginagamit ay kayang bantayan ang inyong computer habang naglalaro:
* AVG Free 8.5
* Avira Antivir (Free)

QUOTE
MGA PROGRAM NA AYAW NG GAMEGUARD

-Fujitsu Update Navi - (used for Fujitsu Laptops)
-PhpDesigner
-NetLimiter2
-Windows Sidebar (while on XP, NOT VISTA)
-Steam
-Macro Software/Hardware (Keyboard macro's etc..)
-Zone Alarm Firewall
-Ares Chatroom Server (Chat functionality inside of Ares)
-ESET Smart Security
-Panda Antivirus (see this thread)
-IOLO System Mechanic (System Guard Add-on)
-Threatfire Antivirus
-Emsisoft Mamutu AntiSpyware
-Lahat ng anumang klase ng hardware monitoring software (tulad ng HD Temperature Monitor, Speedfan, atbp.)
-Any program that includes the words : hack , proxy , cheat , etc.
heltune
hello po ...
i just wanna share this idea with regards to pc restarting... sa akin lang po ung na xp ko is that it was a conflict between my antivirus (im using NOD32)

it may be different to other antivir or other nod32 users so please be reminded na this is my xp lang... anyway
in order to by pass the pc restrting mania... eto ang ginawa ko
QUOTE
1. i downloaded all ran patches and the game... so it means na ready na to click start.
2. i disabled my nod32 antivirus, i really mean disabled everyting... u can see it sa f5 config... all of them unchecked it pati yung resident action nya and automatic restart...
3. i restarted my pc after doing all the things to completely disabled nod32. so when nasa desktop na ako.. my nod32 icon is still there but yung services nya are all disabled.
4. ok start ran... click start... wait. walaHH1 andyan ka na... please be reminded again yan lang po ang gawin nyo dahil im sure gameguard isnt a virus at baka mag internet ka sa mga porn sites hehehe yur vulnerable.. so ran online lang ok.
5. and then enter the server at sa world.. ok
6. alt esc or lumabas ka sa ran game out to the desktop,,, ok then now you will have to turn back/on lahat yung nod32 config na dinisabled mo diba... lahat yun as in...
7.after doing so.. me services na diba you can go back to ran game. but dont exit yet.. just log off... then re log in again... enter to the world..
8. after nun you can now exit the game and then you can now click ran icon again to enter the game without glitch hehehehe... hope makatulong...


FYI im using nod32 antivirus and spyware havent tested it on nod32 with firewall (maybe ganun din i dont know)
ok till then thank you and god bless

More:

QUOTE
gnyan din nangyari after auto patching the client. ano ba antivirus nyo? pag nod32.. d pporblema yan....
ganit0 ginawa ko.... punta ka sa settings ng nod32 mo tpos under Web access protection i-add mo un game.exe, ranlauncer.exe at gamegaurd.des na file (makikita ito 3 file sa ran folder mo.. usually sa default intall folder ng RAN sa drive C:). second step, disabled all the protection temporarily, then restart mo computer mo...
then try log-in the RAN launcher.... kung nde mg re-restart u made it successfully.

pag pd kn makaapglaro....... dont forget to enable ur antivirus ^_Y...
hop dis will elp ^___^
coloniel
e2 ang naencounter k s RAN nagrerestart lahat ng PC d2 s shop k pgmag login ako s ran while loading in the game guard resart my PC

My specs is core 2 2gb memory 512 video card im using ESETNOD32 antivirus

Follow this:
QUOTE
Open the ESET nod32 then F5 click the antivirus and antispyware you can see the 3 checks
uncheck the enable Self-defense OK then restart your PC...sna nakatulong ako s inyo


gumana s akin sana gagana rn s inyo
Sachiko Ogasawara
GAMEGUARD ERROR CODES
Refer to Official nProtect Gameguard FAQ for solutions:
http://www.gameguard.co.kr/gameguard/faq/eng/index.htm

error (110) — GameMon is already running. Either close GameMon process or reboot and execute again.
Solution 1
Hit ‘Ctrl+Shift+Esc’ to launch Task Manager. Under ‘Processes’, terminate GameMon.des
Solution 2
Restart your computer.

error (115) — Game has been executed multiple times, or GameGuard is already running. Close the game and restart.
Solution 1
Hit ‘Ctrl+Shift+Esc’ to launch Task Manager. Under ‘Processes’, terminate GameMon.des
Solution 2
Restart your computer.

error (112) — Failed to load modules for checking viruses and hacking tools. Possible causes are lack of memory and virus infection.
Solution 1
Disable any security software (e.g. Prevx) temporarily which may be preventing GameGuard from executing.
Solution 2
Scan your computer with an up-to-date virus scanner to remove viruses that may have prevented GameGuard from executing.
Solution 3
Check that your computer meets the Minimum System Requirements

error (114) — Failed to initialize GameMon. Try rebooting or closing possible programs that can cause a collision.
Solution 1
Hit ‘Ctrl+Shift+Esc’ to launch Task Manager. Under ‘Processes’, terminate GameMon.des
Solution 2
Disable any security software (e.g. Prevx) temporarily which may be preventing GameGuard from executing
Solution 3
Restart your computer.

error (124) — GameGuard.des file does not exist or is modified. This can be resolved by installing GameGuard setup file.
error (150) — Setup file for GameGuard does not exist or is corrupted. Download setup file for GameGuard and install at GameGuard folder.
error (153) — GameGuard.des does not exist or is corrupted. Re-install of GameGuard setup file should solve this problem.
Solution 1
Delete ‘GameGuard’ folder in Root:\Program Files\e-Games\Ran Online\
Solution 2
Install GameGuard manual setup file

error (155) — Windows system file is damaged. It is recommended to scan for viruses, and reinstall Internet Explorer or rsabase.dll in the system folder according to Internet Explorer version.
Solution 1
Run System File Checker (SFC)
1. Start> Run> Type in CMD> OK
2. Type in SFC /scannow
Solution 2
Run Windows Checkdisk to check for file system errors which may have corrupted your system files
1. Start> Run> Type in CMD> OK
2. Type in chkdsk /f
Solution 3
Scan your computer with an up-to-date virus scanner to remove viruses that may have damaged your windows system file

error (170) — Failed to execute GameGuard process. Reinstall the GameGuard setup file and try running the game again.
Solution 1
Delete ‘GameGuard’ folder in Root:\Program Files\e-Games\Ran Online\
Solution 2
Install GameGuard manual setup file

error (200) — An illegal program has been detected. Close unnecessary programs and try again.
Solution 1
Hit ‘Ctrl+Shift+Esc’ to launch Task Manager. Terminate any unnecessary or illegal (hacking) programs or processes. If you need help on solving error 200, post a screenshot of your running processes in a new thread.
Solution 2
Scan your computer with an up-to-date virus scanner to remove viruses that may be in the blacklist of nProtect.
Solution 3
Run Windows in Diagnostic Startup
1. Start> Run> Type in msconfig> OK
2. Under ‘General’, select Diagnostic Startup and reboot your computer

error (340) — Failed to download. Network might not be stable currently, Internet or firewall settings might be having some problems.
Solution 1
Ensure that your software/hardware firewall is not blocking GameGuard from accessing its update server

error (350) — Cancel (Abort) button has been clicked while updating. If it is due to the failure of connection, try connecting again or confirm its network status.
Solution 1
Ensure that your software/hardware firewall is not blocking GameGuard from accessing its update server
Solution 2
Install GameGuard manual setup file

error (360) — Update is not successful or GameGuard file is corrupted. Try again in a minute, or check the firewall settings.
Solution 1
Ensure that your software/hardware firewall is not blocking GameGuard from accessing its update server
Solution 2
Delete ‘GameGuard’ folder in Root:\Program Files\e-Games\Ran Online\
Solution 3
Install GameGuard manual setup file

error (380) — Failed to connect to the GameGuard update server. Try connecting again in a while, or check the network connection.
Solution 1
Ensure that your software/hardware firewall is not blocking GameGuard from accessing its update server
Solution 2
Install GameGuard manual setup file

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Gameguard Manual Setup File -- FOR RAN ONLINE PH ONLY (RanPH_GG_50.exe):
(FILE NO LONGER AVAILABLE PLEASE SEE POST BELOW)

1.) Download the file from the link above
2.) Once downloaded, double-click on the file to start the installation
3.) Follow all installation instructions. Be sure that your Ran game client has been presently installed.
4.) After installation, try to see if Gameguard is okay by logging onto your Ran game client.
Sachiko Ogasawara
Gameguard Manual Update (RanPH_GG_61.EXE/BETA/5.09MB):
http://www.mediafire.com/download.php?uniwzumedwn
http://www.badongo.com/file/18044721
http://www.megaupload.com/?d=AQ17Q3AR

Gameguard Manual Update (RanPH_GG_63.EXE/BETA/19.41MB -- with additional files):
http://www.mediafire.com/download.php?bnztktatwuw
http://www.badongo.com/file/18044709
http://www.megaupload.com/?d=53CX61CX

TO ALL: if you are still experiencing Code 380 errors while attempting to login, as a rough fix please delete first the Gameguard folder before logging into the Ran Launcher. The folder is usually located in:

C:\Program Files\e-Games\Ran Online\Gameguard
Sachiko Ogasawara
NPROTECT GAMEGUARD FAQ

Q: The game became slower after GameGuard is applied. What do I do?

A: Please check the specification of your PC. If your PC meets the recommended spec, please check the settings of your anti-virus program. If the unnecessary and heavy features such as real-time virus scan, please try to turn it off, minimize the number of features used, and try again. Sometimes, the conflict with anti-virus can occur. If the anti-virus takes up high CPU occupancy, it helps to run the game smoother if you turn off all unnecessary features.

Q: Why do I keep geting disconnected after I shortly connected to the game?
A: Your firewall or router might be preventing your game or nProtect to work properly. Open your firewall settings and allow nProtect GameGuard and the game. Also open the following ports 29000, 29100, and 29200 on your firewall and router. Contact your ISP or refer to manuals if you need assistance.
A2: Your computer might be infected with spyware or a virus. Please follow instructions provided by the link at the bottom.
A3: Another program might be taking up to much resources. Close all background programs on your desktop and the taskmanager if they are not nessicary.
A4: This happens if your loading time is too long. During loading, if the game client does not respond to the server in certain period of time, it automatically disconnects. Generally this occurs if you have a low spec pc and an unsteady internet connection. Verify that you have met the minimum system requirements.

Q: After an nProtect GameGuard check. I get kicked back to the desktop screen?
A: Your current video card driver is not correct or it is not compatible?with the game. Install?the latest drivers for your card along with the latest directx driver.

Q: GameGuard just closed the game with a notification that a hacking tool was found in my system!

A: Not only cheating tools, but also virus or spy-ware can cause the game not to run properly. Please try to scan your PC with up-to-date anti-virus and ad-ware scanners like Ad-Aware. Please follow instructions provided by the link at the bottom.

Q: It says GameGuard failed to update. What do I do? (Error code: 380)
A: If you are using Windows XP Service Pack 2, please check the firewall settings to see if GameGuard is allowed to access. Sometimes, the problems disappear by restarting the PC.
A2: It is possible that firewall application such as Norton or AVG might be blocking the access of GameGuard. Please open the specific firewall and check if GameGuard.des is blocked or not.

Q: It takes too long to load the game, and at last, displays Error code 114 and game is closed.
A: There could be a program that might be taking up too much CPU resource. Or, the video driver or sound driver might be out of date. Please scan for any virus and spy-ware that might be taking up system resources, and update all drivers to the most recent versions. Please follow instructions provided by the link at the bottom.
A2: The user might be running an anti-virus software that is too heavy for the particular system(Norton 2005, McAfee, VirusBuster, etc.) Please open the settings of the application, and disable any unnecessary features like internet monitoring, outlook monitoring, script monitoring.

Q: The game would not run, and Error code 100 is displayed.
A: Your computer is infected with a virus. Please update the anti-virus to the latest and scan the PC. Even after scanning, if the error code 100 persists to appear, it might be undetectable virus. Please try with another anti-virus then (Each anti-virus application company offers free scanning.) Please follow instructions provided by the link at the bottom.?

Q: GameGuard is not initiated, and Error code 361 pops up.
A: GameGuard update is not processed well. Please check the internet settings, network, and see if security programs is running or not. Also check if you need to get authorized before connecting to the internet.

Q: GameGuard update has stopped and Error code 350 pops up.
A: Cancel button has been pressed. It could also be a slow update due to insufficient network bandwidth. Or, FTP or HTTP connection might be blocked. Try pressing “Retry” button.

Q: Is XFire compatible with?the game??
A: Yes, you will still be able to run XFire in the background using?some of the features without problem. But with nProtect GameGuard in place, XFire will not pick up you playing Ran Online.

Q: I dont have an firewall/router or any viruses/spyware and my computer meets the minimum requirements. What do I do?
A: Your nProtect GameGuard files might be corrupted or did not download correctly. Please refer to the bottom of the page to find more details on how to reinstall the files.

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REGARDING ERL FILES

QUOTE
Erl (*.erl) files are log files that GameGuard creates every time it is executed. You can receive further assitance on problems concerning GameGuard that were not able to be solved through the methods in the FAQ.

Five ERL files ( npgl.erl, npgg.erl, npgmup.erl, npsc.erl, npgm.erl) are created inside the GameGuard folder, located within the game folder, every time the game is executed. Please send us erl files to game2@inca.co.kr, when a problem arises. We will perform a thorough analysis of the Erl files and let you know a solution to the problem.

You may also try to send the ERL files (can also be compressed into a RAR or ZIP file) by attaching them to your Helpdesk ticket and sending in for analysis.

(Note)
* Please explain in detail the symptoms of the error in your mail.
* In some cases, not all of the five log files may exist. Please send us all of the erl files in the GameGuard folder.


Please read this link for further information on how to find and send the ERL files.
http://www.gameguard.co.kr/gameguard/faq/eng/FAQ_erl.htm
Sachiko Ogasawara
Final Notes:
Some antiviruses detect gameguard.des and gamemon.des as "viruses", which means that such detections are "false positives". Please try to exclude them from either scanning or autoprotection by configuring them (if you don't know, try reading the Help file of your antivirus or refer to their website).

May mga antivirus na dinidetect ang gameguard.des at gamemon.des na "virus" ngunit mga "false positives". Pakisubukan na i-exclude sila mula sa scanning o autoprotection sa pamamagitan ng pag-configure (kung di malaman, pakibasa ang Help file ng inyong antivirus o iresearch sa kanilang website).
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